When our technical manuscript passed W3C EPUBCheck with zero errors, we thought we were ready to ship. Then Amazon KDP crashed with an opaque internal server error. Here is how I engineered an automated Markdown-to-EPUB 3 compiler, tackled KFX text-shaping bugs, native MathML, and turned ASCII architecture diagrams into responsive vector assets.
Quantifying Chaos: Lessons from Two Major Incidents in One Week
When two major incidents hit in a single week, the hardest part wasn't fixing the bug - it was translating the outage into a dollar value. A personal reflection on COE forensics, silent frontend failures, and vendor quota breaches.
Navigating Sev-1 Outages at Scale: Architecture Patterns and Anti-Patterns
Handling major incidents effectively requires robust observability and a standardized incident management framework. Discover architecture patterns to mitigate Sev-1 outages.
